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Training may be one-on-one, small group or in a classroom setting.Īssists with analysis, development and execution of plans to effectively meet community needs. Provides collection feedback to manager, information services manager and selectors in Collection Services based on analysis of the collection and its usage by the community.Ĭonstructs and applies a detailed approach to training for customers and staff on the use of library resources (print and digital) and/or community resources. Provides readers’ advisory to customers (in person and virtually) using appropriate sources of information including knowledge of the collection, the publishing industry and relevant resources.Įvaluates the location’s collection and leads collection management activities based on knowledge of the community needs, usage levels, and relevance of materials. Initiates the development, implementation and promotion of adult, teen, and children’s programs to increase awareness of library resources. Demonstrates thorough reference expertise.Īnswers the most challenging questions referred by staff. Interviews, researches and answers customer questions by locating appropriate sources of information requiring a knowledge of the content of the collection(s), the local community and other resources, an ability to generalize and interpret subject content and a thorough understanding of the scope, authority, arrangement and format of various reference tools and resources available in the community, cataloging rules and systems of bibliographic notation and format. Proactively provides a high level of customer service and assists customers through various aspects of utilizing the library, including expert level reference service in person, over the phone, by email and chat.

Provides training and guidance to staff and customers in the use of research databases, community resources, digital resources and reference tools. Responsible for providing specialized training and programming, collection analysis, Readers’ Advisory and in-depth reference assistance, including providing customers with resources and referrals.